Monday, April 21, 2014
Follow us on:   
Become a fan:   
   
Text Size
Print

Trouble Shooting Guide

Many problems can be prevented and solved with regular cleaning and service. Poor burn quality typically originates from inadequate maintenance. It’s imperative to remove ash buildup/clinkers from your stove system to maintain proper airflow and component function. With any problem, the first step should be a thorough stove cleaning.

The diversity in stove systems makes it impossible to cover all causes or solutions here. Our table is intended as a guideline to identify and troubleshoot common problems. Always refer your stove’s manual for specific instructions. Contact a certified stove technician for professional service.

Symptom(s) Common Culprits Suggested Troubleshooting
  • Elevated ash
  • Window abnormally sooted
  • Lazy, yellow flame
  • Smoke / fly ash spillage into home
  • Charred, partially burned pellets
  • Insufficient combustion air:
    • Ash / clinker obstruction
    • Air-to-fuel ratio
    • Airflow leak
  • Thoroughly clean stove & venting system to clear any possible airflow restrictions
  • Increase air rate and/or decrease feed rate
  • Check all seals, joints, & gaskets for leaks
  • Pellets build up in burn pot
  • Automatic ignition failure
  • Window abnormally sooted
  • Lazy, yellow flame
  • Insufficient combustion air:
    • Ash / clinker obstruction
    • Air-to-fuel ratio
    • Airflow leak
  • Damp pellets
  • Check for signs of moisture absorption: swelling, breakdown to sawdust, and/or fused clumps of pellets
  • Thoroughly clean stove & venting system to clear any possible airflow restrictions
  • Increase air rate and/or decrease feed rate
  • Check all seals, joints, & gaskets for leaks
  • Low heat output
  • Insufficient combustion air:
    • Ash / clinker obstruction
    • Air-to-fuel ratio
    • Airflow leak
  • Ash buildup restricting heat transfer
  • Insufficient fuel feed
  • Thoroughly clean stove & venting system to clear any possible airflow restrictions and ash buildup
  • Increase feed rate and/or air rate
  • Check all seals, joints, & gaskets for leaks
  • Excessive clinkers
  • Air-to-fuel ratio
  • Airflow leak
  • Increase air rate / decrease feed rate
  • Check all seals, joints, & gaskets for leaks
  • Stove stops feeding pellets
  • Fuel delivery system obstruction:
    • Fines buildup
    • Foreign object
    • Long pellets
  • Remove fuel from hopper
  • Thoroughly vacuum to remove all fines
  • Inspect for obstructions and remove if necessary
  • Contact Customer Service if pellets exceed 1.5” in length
  • Fire goes out
  • Fuel delivery system obstruction:
    • Fines buildup
    • Foreign object
    • Long pellets
  • Obstruction tripped pressure switch:
    • Combustion air inlet blockage
    • Venting system blockage
  • Insufficient fuel feed
  • Check to see if pellets are still feeding. If not, follow troubleshooting for above row
  • Thoroughly clean stove & venting system to clear any possible blockages
  • Increase feed rate / decrease air rate
  • Pellets burn too quickly
  • Excessive natural draft
    • Vent restrictor not adjusted properly
  • Reduce opening of vent restrictor
New England premium wood pellets are made in the USA
New England Wood Pellet © 2010 All Rights Reserved | Contest Rules | Privacy Policy | Mt. Monadnock Photo by Jeff Newcomer | Site by InHaus Media