Please notify us as soon as possible if you believe there is an issue with our product. . As we strive to produce a consistently high quality pellet, it’s important that we’re aware of potential problems and have a chance to address them before the product is consumed.
We have implemented the following procedure for complaints:
Please note that we do not accept returns or issue credits without first confirming that the issue is attributed to the pellet fuel. Pellet performance is largely dependent on appliance performance. Many problems can be prevented and solved with regular cleaning and service.