Quality Manager

New England Wood Pellet prides itself on making a consistent and reliable high quality wood pellet which our consumers have come to know and experience. Since the founding of the company, New England Wood Pellet has been focused on continually providing a high heat, low ash quality wood pellet.


PFI Standards Program


New England Wood Pellet has qualified for the Pellet Fuels Institute’s Standards Program. As a program participant, we can proudly display the PFI Quality Mark on our pellet bags, signifying our qualification to the program requirements. This quality mark will guide consumers’ decisions about which brand of pellets to purchase.

To meet the criteria of the PFI Standards Program, we work monthly with an independent accredited auditing agency and testing laboratory. Random monthly audits are performed at our production facilities to ensure we are following a quality program.

Wood pellets are tested according to the program specifications, also on a monthly basis. We are one of the early adopters of this Program. It is important to us to provide the highest quality wood pellets to our customers, and our participation in the Program is a symbol of our commitment.

To learn more about the Standards Program, please visit PFI’s website, www.pelletheat.org.

We continue to maintain our in-house lab testing of wood fiber and the finished product on a regular basis to ensure the resulting product performs

If you have a customer service inquiry, email us or call 877-981-WOOD.