"I've tried everywhere and every brand of pellet on the market and I am writing as testimonial to the VERY BEST pellet I've ever used. Not even a fraction of ash compared to others we've used. I was cleaning my two Harman stoves and just had to stop and take a minute to write you and praise your product. Had I never tried your pellet I just would never know what a quality pellet is really like. I'm never ever switching again. Why would I now that I've found the very best! THANK YOU so much for an amazing product....Dont know what you are doing differently but finally someone has used the name 'PREMIUM' and it's actually TRUE."
"Bought your pellets for four seasons, loved'em. Bought a couple tons of a competitor's this year, big mistake. Yours are far superior, just bought another two tons..Keep up the good work."
"I wanted to write you a note to tell you how good your pellets are! I have searched for the elusive "perfect" pellet brand for four years. This is the first year I have used New England pellets and I am now a devoted customer. Best pellets we have ever used!!"
“Thank you for keeping us warm every winter, and for the tour."
“Hi folks, Just wanted to tell you how pleased I am with your high quality pellets. Last year I made the mistake of buying some pellets from a big home improvement retailer, and was shocked when I saw black tar dripping down the outside of my chimney pipe. It really pays to buy the right pellets-and you guys have them. Thanks!”
“We finally have alternative to Dry Creek. Dry Creek is our favorite but we have been won over by New England. Quality pellets for sure; and we can drive a short distance for ½ ton to load in the truck. Awesome. I have a small bowl of pellets next to my computer, b/c they smell so good. Great website and thanks for a quality product.”
“I recently purchased a Whitfield pellet stove this fall and have been experimenting with different pellet brands…. I came across your pellets at a local Agway in Nassau, New York and I must compliment you on your product. I found your pellets to be the “best of the best”… they burn very efficiently and produce the best heat.”
“I would like to thank you and the folks at Alternative Heat for making and carrying such a great quality pellet…We had taken such quality for granted until this year. This fall I thought I would take advantage of free delivery by buying a ton of pellets from a local lumber company, (who carried a different brand name.) BIG MISTAKE!!! There was no comparison to the clean burn that we had grown accustomed to…Theirs created twice the ash and required me to take a hammer and chisel to the firepot to get the clinkers/dirt off…After a few frustrating weeks of trying all kinds of things with the stove, we finally figured out it was not the stove, it was the pellets! …SO, I “unpiled” all of the newly acquired pellets..and started to burn yours again. All our problems went away…I hope I never have to buy a different brand ever again…I realize that every tree is different, and that it is impossible to manufacture a perfect product. But, clearly you are doing “something” better than the other guys, and we appreciate it very much.”
“This year we managed to get your product, Premium Wood Pellets from our supplier here in town, Turnpike Acres in Ludlow, Mass. We used them several years ago and tried to get them ever since, but could not. This year, we did and quite frankly, from your competitor’s products vs. yours, we do see a difference in the amount of heat and ash. I hope that in the upcoming years, we will be able to get you product…Though we are only a small user of about 3 pallets a season, getting the word out to other consumers on your product that is top shelf, quality product should bring sales in this area. Keep up the good work. You have a great product!!!”
“... I don’t know what you do to your pellets but they create so much more heat than any other pellet I have tried. Please keep up the good work.”
“…In this day of sloppy workmanship, poor quality of product and complete lack of any regard for customer service or satisfaction, it is refreshing to know that there are still people out there who strive to a higher goal…My son and I bought our pellet stoves many years ago at the Keene Home Show…In the past I have tried other brands of pellets- from Canada, the Northwest, and even from the south. However, I was never satisfied with the quality and consistency so I now buy only pellets from New England Wood Pellet. Although we are not huge consumers we usually buy in that 11-15 tons and are always confident that the quality is always the same- the BEST!!
Customer Service Testimonials
"Thank you so very much for the results! Burn efficiency 99.61%!! That made my year! That goes to show that no other pellet could burn as efficiently as New England Wood Pellets! The key is the color of the flame as it is almost transparent indicating few impurities. Thank you again for your incredible support."
"My wife and I are beyond grateful for your outstanding customer service and dedication to the problem at hand. It is refreshing to know that there are still people who care and that companies entrust these caring people to promote their services and place in American Business. We are so very thankful for everything that you have done for us."
"Thank you for being so patient towards me to try and solve the mystery of the pellets when all along it was the improper installation of the pellet stove by the dealer. I am back to using your pellets and cannot wait until next winter when I know I will be warmer burning NEWP! Thank you and all the best!"
"I want to tell you that we have told a few friends about our pellet issue and when they heard the ending they all said "What a great company, now THAT is customer service!" Unfortunately it's not every day you come across a company that stands behind their product and takes care of their customers like New England Wood Pellet. Thank you again!!"
“I will continue to use your excellent product and order next year’s supply soon. It’s great to know you care and I am able to contact you in the event of any problems. I look forward to many years with these pellets.”
“I am also very glad to see a company stand behind their product as much as New England Wood Pellet. Your customer service was excellent, which is a rarity for wholesaler-to-consumer relations these days.” — James, NH
“I just want to thank you for all your help..I also want to commend Pro Tech Energy for their support…I am so happy to have had customer service that works so well with their customers… I will continue to use New England Wood Pellets. THANK YOU!”
“I want to thank you for your help in solving my pellet problem. In today’s world it’s a breath of fresh air to deal with people and a company that admits when a mistake is made, and moves quickly to resolve the issue. You’ve restored my belief in your company. Thanks again.”